1. 1.       Through a Mobicash retailer, how can I pay my bills?

Mobicash with Waseela microfinance bank

It is very easy to pay your bills through Mobicash bill payment service.

• To any of our retailers, bring your bill and the required amount of cash.
• To pay your bill through Mobicash bill payment service, ask the retailer or shopkeeper to pay your bill.
• In order to receive a confirmation SMS, give the retailer your mobile number if you use any mobile service.
• Collect the stamped bill, on the completion of the payment, on which the transaction ID and agent ID is given.
• Don’t forget to check, if you have a mobile phone that you have received a confirmation message.
• On the mobile phone of the retailer, check the confirmation message, if you do not have a mobile phone.

1. 2.       Can the Mobicash’s bill payment service used by anyone?

By following the process mentioned above, anyone can pay their utility bills.

1. 3.       To pay my bills, at what time can I visit a Mobicash retailer?

With no restriction of conventional time schedule of 9 am to 5 pm, from any Mobicash retailer on any day of the week, utility bills can be paid by any Mobilink or non Mobilink subscriber or non mobile user.

1. 4.       If my bill has not been paid is said by my utility company then what to do?

For assistance, in case if you are a Mobilink subscriber, please call our helpline 4444 or if you are a non Mobilink subscriber then call 111-124-4444.

1. 5.       Through Mobicash’s bill payment service, which utility bills can be paid?

Electricity

• KESC (Karachi Electric Supply Company)
• HESCO (Hyderabad Electric Supply Company)
• IESCO (Islamabad Electric Supply Company)
• MEPCO (Multan Electric Power Company)
• FESCO (Faisalabad Electric Supply Company)
• LESCO (Lahore Electric Supply Company)
• GEPCO (Gujranwala Electric Supply Company)
• PESCO (Peshawar Electric Supply Company)
• QESCO (Quetta Electric Supply Company)

Telephone

• PTCL (Pakistan Telecommunication Company Limited)

Gas

• SSGC (Sui Southern Gas Company)
• SNGPL (Sui Northern Gas Pipelines Ltd)

Water

• KWSB (Karachi Water and Sewerage Board)
• LWASA (Water and Sanitation Agency) Lahore
• FWASA (Water and Sanitation Agency) Faisalabad
• RWASA (Water and Sanitation Agency) Rawalpindi
• MWASA (Water and Sanitation Agency) Multan
• BWASA (Water and Sanitation Agency) Baluchistan

1. 6.       Through Mobicash’s bill payment service, on paying utility bills, are there any additional charges?

If you pay the bill at any Mobicash retailer, then there are no additional charges on your bill.

1. 7.       How the bill payment service of Mobicash is fully secured?

A fully automated system is the bill payment service of Mobicash: Every transaction, through a computerized system, is checked and recorded by the bill payment system.

Instant and Automatic payment: Through our Mobicash bill payment system, your bill is paid in real time and the proof of bill payment, is a unique transaction ID generated.

Payment acknowledgement will be given to you by:

• On your mobile instant notification: In order to confirm that your payment has been received accurately, through a confirmation text an instant payment acknowledgement will be send to your mobile by the bill payment system.
• Collecting stamped bill: With a unique transaction identification number and agent identification number, you will receive a stamp on your bill, if you utilized the Mobicash service from any authorized Mobicash shop.

Helpline: You can call our 24/7 Mobilink helpline (4444) or UAN number 111-124-444, if you have any query regarding your bill or the bill payment service of Mobicash.